A simple ticketing application written in Python/Django
Você não pode selecionar mais de 25 tópicos Os tópicos devem começar com uma letra ou um número, podem incluir traços ('-') e podem ter até 35 caracteres.
Hendrik Sünkler 6394e234e5 Merge pull request #1 from gerrit1986/development 7 anos atrás
main enhance readability beyond flake8 7 anos atrás
screenshots Import 9 anos atrás
static Import 9 anos atrás
tickets improve coding style due to flake8 7 anos atrás
.gitignore improve coding style due to flake8 7 anos atrás
LICENSE Import 9 anos atrás
README.md fix merge conflict 7 anos atrás
manage.py Import 9 anos atrás
requirements.txt Import 9 anos atrás

README.md

A simple ticketing application

django-tickets is a simple MIT-licensed ticketing application written in Python/Django. Some of the features are:

  • creation of new tickets via web interface or via email
  • followups on tickets
  • file attachments for tickets
  • assign tickets to users
  • email notifications for new assignments, followups and closed tickets

The application was written to serve my special needs. It is not intended to grow up to a kitchen sink. But I will add some features in the future. Feel free to use and modify it, if it is interesting for you.

What does it look like?

django-tickets uses a simple Bootstrap template. Nothing fancy.

Landing Page My tickets

Installation

Sensitive and installation dependent information is expected in environment variables. You can use a bash script like this one:

#!/usr/bin/env bash

export DJANGO_SECRET_KEY="xxx"
export DJANGO_PRODUCTION_DOMAIN="xxx"

# log file
export DJANGO_LOG_FILE="xxx"

# static and media files dir in production
export DJANGO_STATIC_ROOT="static_root/"
export DJANGO_MEDIA_ROOT="xxx"

# User who gets django's email notifications (ADMINS/MANAGERS), see settings.py
export DJANGO_ADMIN_NAME="xxx"
export DJANGO_ADMIN_EMAIL="xxx"

# Django email configuration
export DJANGO_EMAIL_HOST="xxx"
export DJANGO_EMAIL_HOST_USER="xxx"
export DJANGO_EMAIL_HOST_PASSWORD="xxx"

# ticket email inbox, see 'main/management/commands/get_email.py'
export DJANGO_TICKET_INBOX_SERVER="xxx"
export DJANGO_TICKET_INBOX_USER="xxx"
export DJANGO_TICKET_INBOX_PASSWORD="xxx"

# email notifications to admin, see 'main/management/commands/get_email.py'
export DJANGO_TICKET_EMAIL_NOTIFICATIONS_FROM="xxx"
export DJANGO_TICKET_EMAIL_NOTIFICATIONS_TO="xxx"

Please note that django-tickets is not packaged as a reusable django app; it’s a complete django project. So just clone the repository and install the dependencies via pip and the application including user authentication is ready to go.

$ git clone https://github.com/suenkler/django-tickets.git
$ cd django-tickets
$ pip install -r requirements.txt
$ source env.sh
$ ./manage.py migrate
$ ./manage.py collectstatic
$ ./manage.py createsuperuser
$ ./manage.py runserver

To check the IMAP account for new messages and create tickets out of these messages, use the management command get_email:

$ ./manage.py get_email